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Contact The Northampton Center for Couples Therapy

By Phone, or Use Our Online Form.

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(413) 586-2300

Communication and Availability

Due to the work schedule at NCCT, therapists are not often immediately available by telephone. When your therapist is unavailable, an automated voice-mail answers his/her telephone. Your therapist will make every effort to return your call on the same day you make it, with the exception of weekends and holidays. If you are difficult to reach, you will need to inform your therapist of some times when you will be available. In a life-threatening emergency, you should call 911 or go to the nearest emergency room.

Email is not a secure medium for communication and NCCT's preference is that you contact your therapist by phone. However, if you choose to contact your therapist using email, you do so with the full understanding that your therapist cannot guarantee the safety and security of that communication, despite NCCT taking all possible action to protect your privacy. Additionally, email occasionally disappears or is delayed and your therapist may never receive an email that you send. For this reason, canceling a session via email is not an appropriate method of notification. NCCT recommends that in order to give adequate 24-hour notice of such cancellations, you do so by phone.